I've ordered from this company several times before, and the products were always excellent with quick delivery. However, my current order is stuck. I'm being told items are out of stock, even though they seem available on the website. I've received offers for a full refund from two different representatives, but nothing has been finalized. They suggested I reorder, which makes no sense if the items are out of stock. While it's clear that issues can arise with online orders, the way customer service addresses these problems is what sets apart a one-star review from a five-star one.
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