I became worried when I hadn’t heard about the dispatch of my order, so I contacted customer service. I was told I would receive it by the end of the week, but I didn’t get shipping info until I specifically asked. The goods arrived today, as promised, though the package was slightly damaged. I feel the lack of expected communication leads to distrust, and having read negative reviews, I wonder if I would have received my order without my persistence. My request to cancel was met with 'the order has been processed.' I’m unlikely to use this service again due to my lack of confidence.
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