Review Time
Like many others, I regret not reading the reviews before placing my order. The delivery fee seemed too good to be true compared to a well-known provider. After weeks of waiting, I received notifications from the postal services, but then my parcel encountered an 'incident.' Despite my efforts to get a refund, I have had no success. I strongly advise against using this service!
I seem to have faced the same issues as many others. I placed an order on 16 November to ensure it arrived well before Christmas, but the experience has been quite disappointing. There’s no way to track the order online, customer support is lacking, and the phone line is only available for one hour in the afternoon. I haven’t received responses to my emails, which has made the situation even more frustrating.
It seems I’ve fallen into the same trap as many others. I ordered on 16 November to ensure it arrived before Christmas, but the experience has been incredibly frustrating. There's no way to track my order online, no proper customer service, and the phone line is only available for one hour in the afternoon. I haven't received any replies to my emails, which has made everything even more frustrating.
I’ve seen some negative reviews here, and yes, I had to wait for my order. I understand it’s coming from abroad. I did have to email to inquire about my order's status, but the communication has always been outstanding, even at late hours. I consistently receive my orders for hard-to-find products, making me very satisfied with this service after several years of ordering.
I’ve read previous reviews and hadn’t received my order after 14 days. I contacted a representative this morning, and by this afternoon, my order was processed and on its way. I’m giving 5 stars for professionalism and prompt action. While I can’t speak for others, my experience has been very positive.
Terrible experience — they take your money, fail to dispatch, and ignore your emails. Many customers report not receiving refunds even after weeks of follow-ups. The Trust Score of 1.5/5 highlights a consistent pattern of broken promises and poor customer service.
I placed a £75 order for two products on 22nd October and was charged immediately. By 1st November, I hadn’t heard about my order, so I emailed to follow up. I was told one item was unavailable (although still listed for sale at a higher price). After some polite back and forth, a refund was issued for the unavailable item on 11th November, and the other item arrived on 22nd November. While the end result was satisfactory, I won’t return as a customer.
I had a very different experience. I ordered on 11/11 for a birthday on 25/12. Since it hadn’t arrived, and worried by the reviews, I reached out on 19/11. I explained my concerns about the birthday, and I just received my product today, 21/11, and it’s exactly as expected. A very happy customer here!
I became worried when I hadn’t heard about the dispatch of my order, so I contacted customer service. I was told I would receive it by the end of the week, but I didn’t get shipping info until I specifically asked. The goods arrived today, as promised, though the package was slightly damaged. I feel the lack of expected communication leads to distrust, and having read negative reviews, I wonder if I would have received my order without my persistence. My request to cancel was met with 'the order has been processed.' I’m unlikely to use this service again due to my lack of confidence.
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