I preface my critique of Vitas with this. Both of my grandparents were both on hospice with other companies, so I am familiar with how a competent company operates.Vitas was anything but competent. I will not write a novel on the topic, but please consider other companies before choosing these scam artists. Whenever, I think about my experience with Vitas, the first thing that comes to mind is how inefficient the entire staff was from the nurses to the social worker to the bath aides and the administration. They were all basically full of lies and deception. After I began to express my frustration, one of the nurses finally told me, in confidence, that the company continues to sign up new clients knowing that they are severely understaffed.My father's incontinence supplies were always late and I had to remind them every week to bring supplies, and they would always tell me that the person ordering supplies forgot. So I would have to pay out of pocket for supplies nearly the entire time my father was on hospice. Another major issue was scheduling. Vitas was notorious for not showing up for scheduled visits and when I called to find out why, the lead nurse would always pretend to act shocked. They were all so phony and clearly did not truly care about my father's healthcare. Apparently all the company was concerned with was collecting a check from Medicare.The social worker was unqualified and disingenuous. In fact, instead of relieving my stress, Vitas added tremendously to the challenges that I was already facing from being my father's caregiver. I had to constantly remind the bath aides how to thoroughly clean my father, and more times than I can remember, my father was left with dirt visible on his skin. However, what's most unbelievable and most disgusting is when I told one of their nurses about it, the nurse asked me was I sure that it wasn't normal for an African-American person's pigment to rub off when they are washed. I just couldn't believe it. Needless to say, after that comment, I immediately began the process to terminate my relationship with Vitas. Also, each time either my father or grandparents were discharged from hospice, the company always sends out a survey, Conveniently, I never received any correspondence from Vitas after our relationship ended. I have been busy traveling over the last few months, hence my delayed review but I will also be filing a complaint with the BBB and other government entities to make them aware of the horrible service my father received during a time when he was supposed to be comforted.
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Palliative care for children and adults in a number of American states. Also provides bereavement counseling.
