Do not get involved in any way with this company.I stayed at VITA for the academic year between 2024/25. I have never encountered such a truly unkind, inconsiderate company. The buildings are ok, but that is it. When staying there, there was no natural light in my room since it faced a wall, it was near a community kitchen that had regular parties and kept me up despite me complaining to front desk multiple times, my door lock broke (randomly, I came back from holiday and it was open) and it took them 3 days to fix it; despite this, in my opinion, being questionably legal - "according to Awaab's Law, landlords should aim to: Complete emergency repairs within 24 hours". They did not aim to complete it and didn't provide any sympathy or apologies. The in-building VITA staff are beyond incompetent and not kind; they don't like their jobs evidently. The service staff, like cleaners and repair men are the nicest people. Though, I don't believe they are fully affiliated with VITA and also don't have an influence on the operations. I had a broken curtain (again, randomly) and they took two weeks to fix it - despite this being an issue with lack of quality construction I would assume. So I didn't have any curtains for two weeks. They lost a few of my packages (despite deliveries saying they arrived) but I never received them. They also don't care when this happens. The washing machines never work, they are always broken. For an entire year, half the washing machines just didn't work. The VITA company & The VITA building team will take 2+ days to reply to emails; which I honestly think is unacceptable. They hold on to enough money from students (evident by these other reviews, and personal experience) that they can afford to hire more people and provide a basic standard of customer service. They also refuse to provide you with a phone number you can call; only call backs are an option. This, I would consider bad practice. The staff are unkind and the student atmosphere is unwelcoming. I honestly started to feel like I was in some sort of hell. I had a booking with them (after they pressure and push you to book) that I later cancelled for 25/26 and they make it incredibly difficult to get out of a booking should you choose not to want it anymore. They will breach contract, not adhere to their own terms and conditions and make it incredible difficult for you to realise this since they will answer you like politicians. They later went back on everything they said after I got legal representation involved who proved my point and they decided to adhere to their own Ts and Cs. I cannot emphasise enough, no 'amenities' are worth getting involved with a greedy company as despicable as VITA. They are truly a deeply unkind company, who anybody should be ashamed to work for or own. What a horrible way to treat, and take advantage of, students.
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Award-winning luxury Student Accommodation with 25 locations across the UK and Barcelona. Vita Student is the only student accommodation with everything covered. Maximise your university experience with free gyms, study spaces, private dining rooms and more. Create new friendships and hone new skills with some of the world's best brands in our free regular events. See more
