I strongly advise anyone considering Vita Student to think twice, especially international students who depend on visa approvals.My UK student visa was refused, something completely outside of my control. Vita Student’s own contract states that if a student does not obtain a visa, they should not be liable for the accommodation fees. I provided all official Home Office refusal documents and proof exactly as requested. Despite this, they refused to honor their own clause and denied my refund.Not only did they keep the money I had already paid, but they are now pressuring me to continue paying future instalments for a room I legally cannot use and was never able to move into.There was no empathy, no flexibility, and no genuine attempt to resolve the situation fairly. I was treated like a reference number instead of a real person whose education plans were disrupted by immigration decisions beyond my control.This experience has been extremely stressful, financially damaging, and emotionally draining. For a company that markets itself as “premium student accommodation,” their customer care is shockingly poor when students actually need support.If you are an international student, be very careful. Even when you follow their procedures and provide official evidence, you may still be left out of pocket with no meaningful assistance.I deeply regret choosing Vita Student and would not recommend them to anyone
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Award-winning luxury Student Accommodation with 25 locations across the UK and Barcelona. Vita Student is the only student accommodation with everything covered. Maximise your university experience with free gyms, study spaces, private dining rooms and more. Create new friendships and hone new skills with some of the world's best brands in our free regular events. See more
