Terrible customer services, false selling techniques and highly unethical company to do business with. 1/10 would NOT recommend.I booked in Feb 2020 (Before Covid was recognised as a disease in the UK) with an expected move-in date of September 2020. Since discovering my university course was to be delivered online I have no use for the studio and have stayed a mere four times over the past 5 months. Having already paid over £6.3k for FOUR NIGHTS stay and asking if my agreement can be terminated, I was told by customer services "I KNEW THE COVID RESTRICTIONS COULD GET WORSE WHEN I BOOKED" (even though COVID restrictions didn't even exist in the UK in February). And they have therefore demanded that all future rental payments are due in full. Also, don't fall for the typical sales techniques of a discount if you book on a certain day like I stupidly did. Because in the two hours of being told about this discount and me actually booking - Vita had "run out of discounts" and so the price went up by just under £10 a week. This might not seem a lot but equates to c.£400 over the year.Also, don't fall for the other technique that if you refer a friend that you will receive £300 Amazon vouchers. I referred two friends who actually booked the same accommodation and I have been promised this voucher over and over since February 2020 and still haven't received it 11 months on. The ONE beneficial thing Vita did due to COVID was relieve us of paying the £350 security DEPOSIT. So I'd avoid this unethical, profit-driven company seeing as they're simply out to make as much money as possible with little consideration of their tenants situations.
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Award-winning luxury Student Accommodation with 25 locations across the UK and Barcelona. Vita Student is the only student accommodation with everything covered. Maximise your university experience with free gyms, study spaces, private dining rooms and more. Create new friendships and hone new skills with some of the world's best brands in our free regular events. See more
