Terrible customer engagement team: I paid the full rent on 30th June 2022 by using my parent's credit VISA card. And I submitted my first refund form in September. The refund form said the rent could only be refunded to a debit card, the credit card is not supported, so I uploaded my parent's debit card info. After 1 month, which is 30 days, I sent the email and asked for help. It said it was still in progress. And I was thinking, what if I used my local UK bank card, which may be more efficient, and there's no International check? So I re-submitted my refund with the permission of your customer engagement team. After another 1 month, which is another 30 days. I received the email; I was told that the refund could only be returned to the original payment card. I need to upload the original payment record, my mom's ID….. With a large refund (18k pounds) over two months in arrears and I still haven't received it, I don't think this is a reliable student accommodation, especially for international students. Also, you have to make your own appointment to have the opportunity to call their after sales staff and they can amend your telephone appointment themselves, which means they can always postpone your telephone appointment if they don't want to take your call
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Award-winning luxury Student Accommodation with 25 locations across the UK and Barcelona. Vita Student is the only student accommodation with everything covered. Maximise your university experience with free gyms, study spaces, private dining rooms and more. Create new friendships and hone new skills with some of the world's best brands in our free regular events. See more
