DEAR EXECUTIVE DIRECTORS of Vita Student*************************************** PLEASE READ THIS ******DEPOSIT SCAMMING ALERT!!!!UPDATE: 21/10/21After my 2-YEAR experience at vita student, I am being treated like SH**.** Don't get me wrong, this has nothing to do with nice and friendly staffs on site but entirely about customer engagement team.This has been over 8 WEEKS that I have requested for customer engagement team to return my deposit. The people who I have contacted are Tina, Sam and Hannah.I have requested the team to return my deposit back via my DPS portal and emailed to let them know I want my deposit back. However, I am being thrown around between the people in their team. It is very hard to contact customer engagement team:- The contact us information on the website do not work.- I called +44 203 096 1717 no one picked up.- Emailed Customer Engagement Team, Sam forwarded a link to Hannah asking her to approve the deposit repayment. (NO RESPOND FOR 11 DAYS)- I emailed customer engagement team for follow up of the case. No one replied- I messaged and commented on facebook messenger no useful reply.- I commented on their instagram no one took any action.- I called Jirah Manabat (+44 161 3543 852) she initially claimed that I did not paid the deposit when I already have a certificate of deposit on my DPS portal. However, she was kind enough to give me the phone number for Tina who works in Customer Engagement team.- I arranged a call back from Customer Engagement Team. There is no call back. I have to be the one who find out Tina's phone number which is not listed on any webpages.- I called Tina (0161 250 3212) asking if she could help me follow up with Hannah because it literally just takes ONE CLICK TO APPROVE the repayment of my deposit back. She told me to wait further because Hannah is on holiday and will be back on Monday (18/10/21).- I waited until Monday and have got no response back so I called Tina again. She told me to wait until Thursday (21/10/21) which is today and MY DEPOSIT HAS NOT BEEN RETURNED.I really want to ask if all of these are necessary for conducting your business?It seems like THERE IS NO INTEGRITY WHEN IT COMES TO DEPOSIT REPAYMENT.Is this how you treat your customer?I had a lot of good experience with Vita Student and was more than happy to spread my good experience. BUT YOU HAVE RUINED THIS OPPORTUNITY BY SCAMMING MY DEPOSIT AWAY. Some of my friends also have a similar experience.
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Award-winning luxury Student Accommodation with 25 locations across the UK and Barcelona. Vita Student is the only student accommodation with everything covered. Maximise your university experience with free gyms, study spaces, private dining rooms and more. Create new friendships and hone new skills with some of the world's best brands in our free regular events. See more
