This is a real shame because my experience with the staff in Liverpool was wonderful. However, the actual agreements and ‘Customer Service’ from Vita student themselves was truly awful. I was pressured via Whatsapp to rebook another year just one month after moving in for my first year. Reading back on the messages now, it’s very obvious to spot the tactics they use to pressure young students into another contract with them. After calling and emailing Vita multiple times telling them I felt pressured due to being told my room would be put up for sale if I didn’t pay, they told me I would have to find a replacement- despite the first payment of rent being due on May 1st and the official move in date being in September. After spending weeks posting advertisements everywhere (and of course getting no response due to the very early payment) I called Vita again about this and instead of getting support I was messaged by the same person that pressured me into the contract with multiple rude and extremely unprofessional messages, and another person on WhatsApp attempting to sell me a room! The whole situation was very unprofessional and the company seemed completely clueless every time I contacted them. I have now recently received a debt collection notice for the full years rent of that room and more. I urge anyone looking into staying with this company to be very vigilant or better- find somewhere else.
Claim your business profile now and gain access to all features and respond to customer reviews.
Award-winning luxury Student Accommodation with 25 locations across the UK and Barcelona. Vita Student is the only student accommodation with everything covered. Maximise your university experience with free gyms, study spaces, private dining rooms and more. Create new friendships and hone new skills with some of the world's best brands in our free regular events. See more
