On February 10, 2024, I decided to support a content creator by ordering a knife bundle, fulfilled by the company. Little did I know the ordeal ahead. After a month, I received an email saying it would arrive in June, which I accepted as reasonable. But as August 2024 came and went without any shipping notification, I reached out for an update. They cited staff shortages due to illness, which I understood. Eventually, I was told my order was still processing and was placed on a priority list. However, as September passed with no updates, I inquired again, only to learn they were waiting for a restock. Fast forward to November, and I was still waiting. After numerous emails and delays, I was told the quality of the new batch wasn't up to standard. By February 2025, a year later, I received a discount offer on the knife I ordered, but still no resolution for my order. I feel foolish for being patient, and despite receiving a gift card, I doubt I will ever purchase from them again. Today is August 2025, and I'm still without my knife and out £350.
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