The service shows no regard for its players. I've been waiting for a refund for 14 days and no one is responding. Despite my request to close my account due to my inability to manage losses, they replied, 'While your request is being reviewed by our internal team, we would like to offer you a goodwill bonus as a gesture of appreciation for your patience. You can use it to explore new games or recover part of your previous activity while we finalize our review.' It's baffling that they would offer a bonus to those wanting to close their account.
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