Name: viu-viu.com
Telephone: 000000000
Rating: 3.7

Not Me Guest

Casino will find a way how to deduct your windrawal i wagered bonus got lucky win 300€ after that I

Casino will find a way how to deduct your windrawal i wagered bonus got lucky win 300€ after that I proceed to continue to play and make additional 400 so than I request 700€ windrawal after 2 days I check my account and I see the cancel it and add to my balance just 375€ instead of 700€ I didn't break any bonus rules whatsoever I do not recomend to play here at all it's ok to loose here but not to win

Date of experience: Feb 23, 2026

Kalla Long Guest

2 months ago

Lack of concern for players' needs

The service shows no regard for its players. I've been waiting for a refund for 14 days and no one is responding. Despite my request to close my account due to my inability to manage losses, they replied, 'While your request is being reviewed by our internal team, we would like to offer you a goodwill bonus as a gesture of appreciation for your patience. You can use it to explore new games or recover part of your previous activity while we finalize our review.' It's baffling that they would offer a bonus to those wanting to close their account.

Date of experience: Dec 25, 2025

Averil Carter Guest

2 months ago

Indifferent to Player Concerns

They show little regard for their players. I’ve been waiting for a refund for 14 days now with no response. After I requested to close my account due to my losses, they responded saying my request was under review, and offered a goodwill bonus as a token of appreciation for my patience. It’s baffling that they offer bonuses to players wanting to close their accounts.

Date of experience: Dec 25, 2025

Tom M. Guest

2 months ago

Initial Engagement, Then Silence

The company publicly responded asking me to continue our conversation via email. I did so, but after sending my email, they completely ceased communication. This has become a clear pattern: they reply publicly to seem cooperative, but ignore emails where real answers are needed. I'm left without a refund, proper responses, account closure, or explanations, just generic messages and promotional content. Their public replies seem aimed at appearances rather than genuine resolutions.

Date of experience: Dec 25, 2025

JF Guest

2 months ago

Disappointing Experience with Withdrawals

The website is very poor; I've been waiting 5 days for a payout, which is unacceptable given the losses incurred. The bonus system feels like a scam, and there are many errors in gameplay along with significant delays. Support is mostly automated responses. This site lacks transparency and seems focused solely on collecting money. It's important to note that for users in certain regions, playing on this platform could lead to serious banking issues due to legality concerns.