On the positive side, the company is very good at responding to messages in a timely and friendly manner,. HOWEVER, some of the responses are unintelligible and more importantly - inaccurate.
Our booking was plagued with incorrect or incomplete documentation (e.g. train tickets, baggage allowance for flights).
In one message our 'proposal link' took us to the itinerary of another client (GDPR?)
We enjoyed our holiday, but did not enjoy the extraordinary amount of time we spent checking Viva's documentation and ensuring that all was in place for our trip.
Viva have not offered any compensation for our time, but have deigned to pay the 2CHF city tax we had to pay for an extra room at one of the hotels which Viva is adamant they didn't book and that we didn't pay for.
My advice, if you use this company, is to thoroughly check all your documentation (once you have printed it off and arranged it into a logical order!).
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