My personal impressions of Vivacom's work as a former customer.Strengths of Vivacom's work: extortion, blackmail, working with collection agencies to threaten customers.Weaknesses of Vivacom's work: helping customers abroad in case of loss or theft of a phone, customer feedback. Overall conclusion: if you encounter problems paying for their services and need their help, don't count on them. They are more interested in bourgeois and capitalist interests than in customer care.
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Vivacom is the brand name of "Bulgarian Telecommunications Company EAD", the largest telecommunications company in Bulgaria and a former state-owned incumbent operator.