Review Time
I went to their store to renew my mobile plan. I specifically told the consultant: "No extra digital services, just the phone and net." Guess what? My first bill arrived and it was 15 leva higher. They added some useless antivirus and TV package I never agreed to. When I went back to the shop, the manager was arrogant and said "you signed on the tablet, it's your problem." This is legal scamming. I am switching operators as soon as this contract ends.
I went to their store to renew my mobile plan. I specifically told the consultant: "No extra digital services, just the phone and net." Guess what? My first bill arrived and it was 15 leva higher. They added some useless antivirus and TV package I never agreed to. When I went back to the shop, the manager was arrogant and said "you signed on the tablet, it's your problem." This is legal scamming. I am switching operators as soon as this contract ends.
My personal impressions of Vivacom's work as a former customer.Strengths of Vivacom's work: extortion, blackmail, working with collection agencies to threaten customers.Weaknesses of Vivacom's work: helping customers abroad in case of loss or theft of a phone, customer feedback. Overall conclusion: if you encounter problems paying for their services and need their help, don't count on them. They are more interested in bourgeois and capitalist interests than in customer care.
One star is a lot! Unfortunately, they have time and money to spend on annoying ladies to call you and offer you their contracts, but doesn't care about the service they provide. Two weeks ago we resigned contract with them for faster internet connection and lower price. Guess what the internet went worse not only it is slow, we are losing it sometimes... That is for the internet. I am using prepaid card and paying the biggest prise with the most megabites internet and when I am outside my network is gone most of the times.... I do NOT recommend vivacom for sure!
Extremely frustrated with their billing department. I closed my mobile contract two months ago, but they are still sending me invoices for 'hidden' fees that were never mentioned. Every time I call, I wait on hold for ages only to be told I need to visit a physical office. It feels like they are intentionally making it hard to leave. Technology is okay, service is terrible
I have been a customer of Vivacom for +15 years. I only wanted to buy a cash device from them once and then I realized that they had lied to me with the price. Then I bought an iPhone 14 worth +2189lv. and in a phone store it cost 1750lv., but in the Vivacom store they assured me that this was the lowest price also then and I re-signed my contract and they told me that they could not continue at the same price and raised my fee by 10lv. from 25lv. to 35lv. Fraudsters! For so many years their loyal customer, it has never happened that I did not pay on time for mobile internet and television. Their television is under all kinds of criticism… Home internet is ok, but not really! Totally dissatisfied with their services. And to top it all off, I wanted to buy a device from them again in cash, I told them what I was looking for, they gave me the following offer: iPhone Air 17 for 2300 lv. which I bought from a phone store for 1900 lv. which is, to put it mildly, frivolous! Every month I pay 100 lv. for phone, internet and television, the ads on TV constantly say we are the best vivakom 😂 full of laughter under any criticism. And brazenly on top of everything they call me after I have submitted a request to terminate the contract with the words: You as a loyal customer have a great offer 😂😂😂 I don't want to be cynical, but believe me, it will be a little! It wouldn't be bad to check your watches from time to time 🤡.
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Vivacom is the brand name of "Bulgarian Telecommunications Company EAD", the largest telecommunications company in Bulgaria and a former state-owned incumbent operator.
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