vivano-london.uk

3.7
3.7 Based on 15 reviews

...

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Sharla Smith
Terrible experience, strongly advise against!

Terrible experience, strongly advise against! The items were sourced from overseas and were far inferior to what was promised. The delivery took an eternity, and when the product finally arrived, it was incredibly disappointing. To make matters worse, I received the wrong size, but fortunately, I was eligible for a full refund. Even with evidence, they attempted to argue that I received the correct size (which was false) and only offered a 15% refund! Naturally, I rejected this and threatened legal action, after which I received my full refund—interestingly, they told me to keep the item since I had requested a prepaid return label. To their credit, the representative I dealt with was consistently polite throughout the lengthy email correspondence, but this service is not what it appears to be. I wish I had checked reviews beforehand—lesson learned! Please be cautious!

1
Date of experience: Jan 03, 2026

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