Pre booked a transfer with viva transfers and Arrived at GC airport and no taxi was waiting after waiting around for 20 mins at the pick up point i decided to call the 24/7 emergency number only to find a Spanish answering machine with no English option. A Spanish tour operator kindly helped me and listened to the messages and signed “no no” to me I assumed no answer. Then after 30 mins I received a what’s app message asking if I had found my driver to which I replied NO I was told to wait they were looking for him. 40 mins past this was now 10.40pm he wouldn’t answer my calls just kept messaging me. After a further 15 mins he messaged to say my driver had taken another family thinking it was me. Wtfffff. I was then told to get in another taxi pay and the would refund me after an hour of waiting and a further €80 I had no option. Viva Transfer refunded me €80 after 8 days but I will never use or recommend these again absolute shambles. So please be aware
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