I’ve had to take HTC to court just to get my refund.I returned a product worth £845 and was told I’d be refunded. They now wrongly claim I was refunded via a chargeback — even though I provided written confirmation from my bank that HTC won the chargeback and kept the funds.I’ve sent multiple formal letters and escalated the issue repeatedly. HTC has either ignored or misunderstood everything. It’s now been nearly a year with no resolution, and I’ve had no choice but to take them to Small Claims Court.This company has shown a shocking disregard for customer service and basic financial accountability. Avoid.
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