vive.com

you can't return item back

I ordered the VIVE PRO 2 FULL KIT for just over €1,000. However, due to unexpected expenses I was forced to return the device. Factory packaged, not opened by me. I received a return label and posted the package. I did not receive a refund for a long time and reported this to support. They in turn checked it with UPS and the whole situation took from 19 December 2023 (that's when I reported the non-refund) to 29 January 2024 when vive said it was FRAUD and that I should contact the police regarding the fact that they had not issued me a refund. I didn't quite understand what was going on, on the tracking I saw that the parcel had not been accepted by the recipient and was returned to the sender which was me. The package itself was lost somewhere in the UPS warehouse and I had to contact them myself to collect it. At the end of the day, I was left with a pre-packed device that I did not need. I reported the matter again to vive support. I explained that the package had come back to me, that I had the device at home intact and that I wanted to return it. To which support like a bot responds with the same copy paste formula that if I have a problem then I should report it to the police and that they can't help me with the issue. I would like to point out again that I received a return label, sent it and the recipient (VIVE) decided NOT to RECEIVE the parcel so it came home to me. I feel scamed and it is tragic that the shop does not give the option to return the product. In theory they do but in practice they refuse to accept the package and will not accept the return. I do not recommend this shop to anyone

Date of experience: Jan 29, 2024