I am unhappy with how the cashback offer related to payments in the advertising platform is communicated by the service. The promotion clearly stated a 5% cashback for transactions made using the service's card. Therefore, we started using this card for our advertising payments. Initially, we received the promised 5% cashback on two occasions. However, shortly after, the cashback rate plummeted to 0.5%, which is even less than what we receive from another payment provider. If there are caps, thresholds, or internal policies limiting the cashback after a certain amount or time, this information should be clearly communicated. Using the term ‘unlimited’ in advertisements when the benefits are actually restricted is misleading. Transparency is essential for business users who depend on these benefits for their payments. Unfortunately, such transparency is currently lacking.
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