Review Time
Hello. So first of all me and our whole family including my boyfriend got blocked with no reason at all, no warning , blocked my boyfriend account with money and could not get to the job. Very POOR support, not answering on emails and from what we have seen you are looking more like scammers not "bankers". all of US will give you 1 star rating because there is no reason at all to block our account with further notice and some info..just ur 33.4 rule and copy paste all time on chat ! We will look as well if we can sue even it's a small ammount of money but it not seems legal to block the funds for nothing. PLEASE DO NOT USE THIS 'BANK' because it's not good for ur money and day to day usage !!
My experience with Vivid Bank has been extremely disappointing. My account was blocked after I received a legitimate transfer from a friend. It has now been almost a month, and my money is still not accessible. Despite contacting support multiple times, I have received no clear explanation, no reasonable timeline for resolution, and no meaningful assistance.
Having your own funds frozen without transparency or urgency is incredibly stressful and unacceptable. A financial institution should prioritize communication, fairness, and timely handling of customer issues. Instead, I have experienced delays, vague responses, and a complete lack of accountability.
I strongly caution others to think carefully before trusting this bank with their money. Based on my experience, customer support and problem resolution are far below acceptable standards.
absolute jokes, avoid at all costs! They are scammers: first they close your account without giving any reason or details and then they won’t return the money you had in your account. I saw many people having similar problem to main so it’s not only singular accident but a whole scamming plot it seems! Be careful and don’t bother - there are many free safe banks. The case will be brought to BaFin, let’s see what can be done about that.
I am unhappy with how the cashback offer related to payments in the advertising platform is communicated by the service. The promotion clearly stated a 5% cashback for transactions made using the service's card. Therefore, we started using this card for our advertising payments. Initially, we received the promised 5% cashback on two occasions. However, shortly after, the cashback rate plummeted to 0.5%, which is even less than what we receive from another payment provider. If there are caps, thresholds, or internal policies limiting the cashback after a certain amount or time, this information should be clearly communicated. Using the term ‘unlimited’ in advertisements when the benefits are actually restricted is misleading. Transparency is essential for business users who depend on these benefits for their payments. Unfortunately, such transparency is currently lacking.
Awful experience! I waited for a transfer from a friend for 10 days. After that, I was informed that my account had been restricted due to my citizenship, which infringes on my rights, leaving me unable to prove that I'm awaiting document renewal. It has now been over a month since I have been waiting for my funds. While I understand there could be issues with the sender’s bank, the way the support team handles the situation is unacceptable. They appear indifferent to individual cases and respond in a robotic manner, repeatedly stating that they are 'working on my case,' yet failing to provide any details or updates even after a month. Extremely frustrating.
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