I purchased tickets around five months ago and received them just three days ago, only to find they were not the same tickets I ordered. Instead, they were for a completely different section that is priced lower. They claimed it was comparable because it's in the same 'zone,' despite being eight sections away. The guarantee specifies section, yet they insist that zone and section mean the same to them. When I inquired, the representative admitted that none of the decision-makers had ever visited the venue, which seems absurd, especially since the tickets provided are $100 cheaper each than those I originally bought. They refused to make any adjustments and would not allow me to speak with another representative or supervisor to address my concerns.
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Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. We were founded on a passion for live events and a mission to improve and simplify the ticket-purchasing experience, which means we’re committed to helping you find tickets quickly and safely, so you can focus on what matters: enjoying your event.
Is Vivid Seats Legit? Vivid Seats offers a premium shopping experience and the industry’s best ticket prices. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. And we don’t stop there; we invest in technology to keep our costs low, and pass the savings on to you. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace.
In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible.See more
