I bought a motorized projector screen from Vividstorm in 2024. Less than a year later, the motor malfunctioned and I'm no longer able to use the projector screen. I contacted Vividstorm support, and they said that they can replace the motor for me, but I will have to find a way to ship the screen back to China and pay for the shipping cost. Another option was that they would send me a motor that I would have to fix myself. In an ideal situation, I wanted them to send me a new projector screen because there's no reason it should break within a year. But that wasn't an option, so I opted for them to send me a new motor. I followed up 3 weeks later to learn that they haven't sent me the motor. I will never recommend buying from Vividstorm. They don't do right by their customers. If something happens, it's a pain to get them to resolve the issue.
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