Review Time
I bought a motorized projector screen from Vividstorm in 2024. Less than a year later, the motor malfunctioned and I'm no longer able to use the projector screen.
I contacted Vividstorm support, and they said that they can replace the motor for me, but I will have to find a way to ship the screen back to China and pay for the shipping cost. Another option was that they would send me a motor that I would have to fix myself.
In an ideal situation, I wanted them to send me a new projector screen because there's no reason it should break within a year. But that wasn't an option, so I opted for them to send me a new motor. I followed up 3 weeks later to learn that they haven't sent me the motor.
I will never recommend buying from Vividstorm. They don't do right by their customers. If something happens, it's a pain to get them to resolve the issue.
I bought a motorized projector screen from Vividstorm in 2024. Less than a year later, the motor malfunctioned and I'm no longer able to use the projector screen. I contacted Vividstorm support, and they said that they can replace the motor for me, but I will have to find a way to ship the screen back to China and pay for the shipping cost. Another option was that they would send me a motor that I would have to fix myself. In an ideal situation, I wanted them to send me a new projector screen because there's no reason it should break within a year. But that wasn't an option, so I opted for them to send me a new motor. I followed up 3 weeks later to learn that they haven't sent me the motor. I will never recommend buying from Vividstorm. They don't do right by their customers. If something happens, it's a pain to get them to resolve the issue.
Unfortunately, the delivery times don't seem to be accurate at all. They also can't tell me when the order will be shipped.In addition, information is only provided in response to inquiries. They never take proactive action.I am now switching to a higher-priced competitor and will be turning my back on Vividstorm forever. Unfortunately, this was a very bad experience for me, and I can only advise everyone not to order from them.
Bought a projector screen 2 weeks ago on Vividstorm.com and have not received any tracking info. Emailed three times, no answer. All their phones are either not picking up or going to voicemail. Usually tracking information gets sent straight away or within a few days of purchase. I'm not sure if these guys are a scam or if they're just living in a different century. 🙃
They are scammers. Customer service Is pure shit. Stay away from this chinese scam. They look good, but they don't care nothing more than to take your Money. Avoid, avoid, avoid. Trust me save yourself Also some of the reviews the have are made by themself. SCAMMMMM
Well here I am sat at home waiting for my new screen to arrive only to be contacted by DHL regards another £116 to pay for shipping, in fairness Vividstorm website does mention there may be other taxes to pay but feel the way this is worded within their website its quite easy to see the free shipping comments and miss the bit about extra taxes!I am going to pay this as I need the screen but this has already left a sour taste in my mouth, I prey this screen is in good condition and worth the money as ive since seen all the other bad reviews!!!If it does arrive in good condition and continues to work for a good period of time I may amend this review, fingers crossed!!!!!This is an update to the above:the screen has now arrived and I must say I was very impressed by the packaging it came with so fisrt impressions good.After opening I again was very impressed with the quality of the screen, casing only at this point and the paperwork comes in a very presentable folder which incidentally is very well written bering in mind this is a chinese screen, well done guys!Ive now mounted the screen useing the brackets provided once again all packed very well, screen went up a treat took around 30mins, the one downside:The cable leaves the projector on the right hand side which I sort of new from the online website, unfortunately my power source which is in the ceiling is on the left, as I am a electrician this was no biggy I thought!This projector does not come with a compatible plug for the Uk and know the average home owner will have trouble working out what to do, once you cut the useless to the Uk plug off of the supply cable there will be a little confusion the colours are not the same as ours so although the warranty says you must not open the case I had to do this to confirm the cable colours so as not to blow the motor!i'm glad I did as these were crossed at the motor side of the loom, red was neutral and black was live, definitely not what I would have guessed at!!Moving on, screen installed and a free dongle to plug into the projector was a nice touch, this is to remotely lower the screen when you power up the projector nice little bonus, the screen itself does look amazing compared to others I've purchased Celexon and so on but have yet to put a picture to it so holding back on the picture quality for the time being.Summary to date;I would definitely buy again but feel they need to add something about extending the cable and the supply colour codings, extension is mentioned but thats it no other details, as said I do this for a living but may confuse the less experienced.Love the dongle touch and thought they do actually care about the product so well done!!!
I purchased the Velarion Vision Master Pro 2 with the floor rising screen, including the bundle offer with the ceiling mount. I was told the delivery would take one week.The screen arrived first, and after waiting months, the projector finally arrived — three weeks after the screen. But the ceiling mount has still not arrived.Every time I asked for an update, I was told it would arrive “next week,” but it never did. After I escalated the issue, I was told that the ceiling mount was part of an offer and that I “didn’t pay for it,” which is extremely unprofessional. It was clearly included in the bundle at the time of purchase.This has been a very disappointing experience. I had to cancel my ceiling-mount technician twice because of the repeated false promises. I had recommended Vividstorm to many friends who are building home theatres, but after this experience, I can no longer recommend your company.Other companies like Nothing Projectors provide excellent service and fast delivery. Your constant “next week” promises and lack of honesty have caused unnecessary delays and frustration.
Haven’t received projector. I rang and spoke to them in person to ensure they had this in stock in Australia. They confirmed this and said it would take 2-4 business days as they use toll ipec. It has now been 4weeks with no projector. Communication with vivid storm are non existent
The website was easy to use to order a bundle once we decided what we wanted. When we noticed an item on another site cheaper we were offered a similar price. The projector arrived after 2 weeks, screen 3 weeks and then cabinet at 10 weeks. There are plenty of instruction videos online but all slightly different to our cabinet. More and more they seem to be providing cabinets as ready for use as possible. It did take plenty of time to set it up but when we got stuck we rang vividstorm and Andrew helped us. This was on a Saturday so great after sales support. The product all set up is fantastic. Super pleased.
Update after respons 06-12-2025.I just want to return the product it was not because of extra custom fees but the product in total combined with my Valerion pro 2.I have been waiting for 4 months now, nothing about the return proces has been shared. So no cooperation until now. ______________________________Received the floor rising projector screen but I did not like the proce/quality. I wanted to return the unit but they still after months are not informing me about the return procedure. They did call me and tried to change my mind but I responded that I did not like the product and now I have been waiting months for the return procedure. I now have escaleded it as well with PayPal. Bad. Customer service for a pricey product.
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