I purchased the Velarion Vision Master Pro 2 with the floor rising screen, including the bundle offer with the ceiling mount. I was told the delivery would take one week.The screen arrived first, and after waiting months, the projector finally arrived — three weeks after the screen. But the ceiling mount has still not arrived.Every time I asked for an update, I was told it would arrive “next week,” but it never did. After I escalated the issue, I was told that the ceiling mount was part of an offer and that I “didn’t pay for it,” which is extremely unprofessional. It was clearly included in the bundle at the time of purchase.This has been a very disappointing experience. I had to cancel my ceiling-mount technician twice because of the repeated false promises. I had recommended Vividstorm to many friends who are building home theatres, but after this experience, I can no longer recommend your company.Other companies like Nothing Projectors provide excellent service and fast delivery. Your constant “next week” promises and lack of honesty have caused unnecessary delays and frustration.
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