This entire company is a scam. I ordered 2 dresses from them in August of 2024. They sent me multiple emails saying that my shipment was on it’s way, but never arrived and the tracking link didn’t work. When I reached out to customer support, they said they were waiting for a shipment and would be sent out in 2 days. TWO months go by and I still don’t have my order. I reached out again and had the same generic response. It got to January 2025 with no dresses and I requested a refund.All while this was happening, the “business” was stealing $30 a month from me. When I reached out about that and requested a refund, they told me this:After reviewing your account, I can confirm that you did indeed place an order with Vivielle Boutique as a VIP member. As per the details of the offer, when purchasing, you acknowledged that you had read and agreed to our website's Terms of Service and billing terms. This included the VIP membership terms, where first-time buyers are charged $29.99 per month for the membership, with the option to cancel anytime.The disclaimer on the order page clearly outlined that if you wanted to avoid enrollment in the membership, you could select the Guest option by clicking the "Guest Add to Cart" button. However, as the VIP membership option was selected, this is the plan that was activated.I didn’t agree to a monthly VIP membership at checkout, there is nothing on my receipt to confirm that I did. Additionally, they never delivered the two things that I ordered on the first place. I wrote back asking for my money back and sending screenshots of my receipts. They replied with:Thank you for reaching out. I understand your concern and am here to clarify any questions you may have.Firstly, your VIP membership has been successfully canceled, and no further charges will occur.Regarding your request for a refund, our policy is structured to offer members exclusive benefits, including special discounts on their first purchase. Since these benefits have already been applied to your original order, our policy states that while memberships can be canceled anytime, we do not refund the VIP fee once benefits have been accessed. This ensures all customers receive fair and consistent treatment.Again, I NEVER got my order. This was the only order I ever placed with them and it was never delivered, so I didn’t receive any discounts or even the things that I paid for. This isn’t “fair and consistent treatment.” It’s theft.
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