Review Time
Fraudulent company!!! STAY AWAY!!!! Not only do the start charging a monthly membership after sending a cheap product, they steal your credit card information and reactivate the membership months laster. I have cancelled my so called membership they signed me up for (costing me $150) only to have the charge start reappearing on my credit card months later. Even after getting a new credit card number and having my bank refund me the fraudulent charge, months will go by and suddenly, I start getting charged the Vivielle fee again.
Fraudulent company!!! STAY AWAY!!!! Not only do the start charging a monthly membership after sending a cheap product, they steal your credit card information and reactivate the membership months laster. I have cancelled my so called membership they signed me up for (costing me $150) only to have the charge start reappearing on my credit card months later. Even after getting a new credit card number and having my bank refund me the fraudulent charge, months will go by and suddenly, I start getting charged the Vivielle fee again.
I purchased a dress for my rehearsal dinner before the day of my wedding, and the wrong dress came in a totally different style, and then for the next six months after my wedding, I had been getting charged a monthly membership fee that I did not know about because apparently it’s in the fine print with a small checkbox when you make your purchase. I just found out this March and I paid for the dress last October – I called and spoke with ann. She was very kind and helpful, at first they said that they could only refund half of my membership fees that I had been getting, but I made a dispute , because really did not seem ethical or kind, and was pretty sneaky. I think that the Better Business Bureau should be contacted. If this continues I really would like a full refund. She worked on the other line to try to figure something else out for me, and got me a full refund for the past six months! I’m really grateful that she put in the effort to do that – but they were not Going to refund initially, hopefully they will change this so others don’t have this experience and their customer service reps don’t have to correct it all the time- I’m glad i called. I don’t suggest buying anything from this company):
Scam alert!!! If you purchase from them they automatically place you on a monthly subscription and they charge you monthly $30.00. Then when you inquire about it they say that the fine print indicates that you will be charged a subscription fee. They are taking advantage of customers who are only making a one time purchase. They refuse to refund. They are basically taking advantage of anyone who makes a purchase through their website n that’s where they make their money. Scammed. They essentially stole about $150.00 from me.
This entire company is a scam. I ordered 2 dresses from them in August of 2024. They sent me multiple emails saying that my shipment was on it’s way, but never arrived and the tracking link didn’t work. When I reached out to customer support, they said they were waiting for a shipment and would be sent out in 2 days. TWO months go by and I still don’t have my order. I reached out again and had the same generic response. It got to January 2025 with no dresses and I requested a refund.All while this was happening, the “business” was stealing $30 a month from me. When I reached out about that and requested a refund, they told me this:After reviewing your account, I can confirm that you did indeed place an order with Vivielle Boutique as a VIP member. As per the details of the offer, when purchasing, you acknowledged that you had read and agreed to our website's Terms of Service and billing terms. This included the VIP membership terms, where first-time buyers are charged $29.99 per month for the membership, with the option to cancel anytime.The disclaimer on the order page clearly outlined that if you wanted to avoid enrollment in the membership, you could select the Guest option by clicking the "Guest Add to Cart" button. However, as the VIP membership option was selected, this is the plan that was activated.I didn’t agree to a monthly VIP membership at checkout, there is nothing on my receipt to confirm that I did. Additionally, they never delivered the two things that I ordered on the first place. I wrote back asking for my money back and sending screenshots of my receipts. They replied with:Thank you for reaching out. I understand your concern and am here to clarify any questions you may have.Firstly, your VIP membership has been successfully canceled, and no further charges will occur.Regarding your request for a refund, our policy is structured to offer members exclusive benefits, including special discounts on their first purchase. Since these benefits have already been applied to your original order, our policy states that while memberships can be canceled anytime, we do not refund the VIP fee once benefits have been accessed. This ensures all customers receive fair and consistent treatment.Again, I NEVER got my order. This was the only order I ever placed with them and it was never delivered, so I didn’t receive any discounts or even the things that I paid for. This isn’t “fair and consistent treatment.” It’s theft.
Vivielle Boutique is definitely a scam. I bought a $17.99 dress and they trick you into signing up as a VIP. Then they charge you $29.99 a month for nothing. Do not buy from them. The stuff is cheap too. When I called them to let them know what happened, they acted like it was a surprise when I’m sure they are dealing with hundreds of disappointed customers. They would not even credit a month or so for customer satisfaction. DO NOT BUY.
I was subscribed monthly subscription without my knowledge. They offer a “lower price” with a paid subscription. But the same dress is available at other retailers for less without the subscription. Apparently it’s in the fine print. Be careful.
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