I placed two orders recently, and both arrived later than the expected delivery time. While that wasn't a major issue, I received a different wine than what was advertised on the platform. It took an incredibly long time for the support team to acknowledge the specific problem instead of just offering generic apologies. Now, five days have passed since I reached out, and I'm still waiting for detailed information on how this will be resolved. The customer service has really declined compared to my previous experiences, and I would recommend exploring other reputable wine sellers instead.
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