I placed an order for a bottle of wine on 12/23, but encountered problems with the tracking information, leaving me uncertain about the delivery status. The automated chat was not very helpful, and I had to repeat my details multiple times. After submitting a support ticket, I received an email indicating a new delivery date, but no actual date was provided and the tracking was still incorrect. I eventually spoke with a customer service representative who confirmed the tracking issue and mentioned they would reach out to the seller. As of 12/31, I'm still in the dark about when or if my wine will arrive.
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