Been trying to cancel the service since I moved away and sold my house for 4 months. The customer service you have to jump through hoops just to talk to someone. Everyone I have spoken to on multiple occasions trying to cancel has been very rude, broken English and hard to understand. I explained I moved away and no longer need the monthly service. Then they tell me I need to pay 200$+ to cancel the service. I have been with Vivant since July of 2021. The way this company handles this sort of thing is ridiculous and unprofessional. I DO NOT RECOMMEND Anyone using this company ever. Go buy your own system that doesn’t have a monthly fee and you will be glad you did unless you never plan to cancel. Note that only half the cameras I have still work and I have tried getting them to repair them or help me and the 3x I tried to get help I was told parts were in the mail which once again never received. This company has countless broken promises and the way the do business is toxic! Look else where I strongly urge you!
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