I signed a contract with Vivint to have solar panels installed on my house on May 17, 2022. The sub contractor they have handling the install is Arrowpoint Solar. At first things were fine but quickly changed. It took several calls to their main office and my sales person as well to get my panels installed on August 24. They blamed all the problems on Oklahoma government offices as the hang up on everything. I understand that those offices are slow some times but a little communication goes a long way. Arrowpoint also sub contacted their job out so all they have done is coordinate everything and they have done a horrible job at that. On the day of the install the crew they sent out got here on time and ready to work(8:00am), Arrowpoint showed up almost 5 hours late with the panels. They also didn't not bring any of the wiring or anything else the crew would need. The installers had to come out the next day and pretty much do the the whole install because of not having the materials. After I get the panels installed I hear from no one for a week. I have to contact Arrowpoint so we can get an inspection done so the panels can be tuned onto the grid. September 20th I finally get an inspection done with Arrowpoint lead electrician and Oklahoma inspector and the inspections FAILS! Arrowpoint sent out 2 techs to my house on October 17th for repairs. They were there for 6 hours. I was told everything was ready to go. I was ill for a few weeks so I was unable to do any follow up calls with anyone. On November 7th I spoke to Arrowpoint to get my system reinspected. Of course none of them contacted me for this. They found out on November 8th that they needed to file updated permits/paperwork for the reinspection. I called again on November 11th for an update and they had just sent the permits/paper work that day. I finally got another inspection on December 6th. FAILED again for all the exact same reasons it FAILED the first time according to there newly hired master electrician. I also found out there at 5 customers having the same problems in OKC with this company from there own employee. I have gone round and round with Vivint and Arrowpoint. At this point no one will call be back. Not my sales person, project coordinator with Vivint, project coordinator with Arrowpoint, legal contact from Vivint who reached out to me to get this sorted. Both these companies are a joke to deal with. WORST BUYING EXPERIENCE EVER!
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