Review Time
Was sold a system that would produce 132% of my average energy consumption. After 4 months, I'm barely producing enough energy to get a small credit on my electric bill and paying $150 per month for that small credit basically doubling my monthly electric expenses.
Back in 2017 I was considering solar panels and spoke to SunRun Solar. They informed me they couldn’t do it because my roof needed replacing so I elected not to do solar panels at that time. Fast forward to 2020 I redo my entire roof paying thousands of dollars and never had ANY ISSUES. Even before I replaced my roof, I NEVER had any issues! Now in 2022 I decide to allow SunRun Solar to install my solar panels. Now when I was speaking to the rep Jeffery Lin, he offered me everything under the sun to get these solar panels installed. He specifically told me that I did not need pest guards because I don’t have any trees. So they install my panels. They said I have a 10 year warranty if anything happens they will take care of it. Fast forward now my roof is leaking it has damaged so many items in my attic I had to throw away including two brand new tv’s I was saving for my move to Florida as well me the ceiling in my daughters rooms that paid to have repaired. I called SunRun Solar and informed them. They sent contractors out here and to check and seen I had 3 squirrels nest under my panels. SunRun informed me if it was do to the pest they would not honor the warranty because of pest damage but they have to remove the panels to find out. They removed the panels and there was absolutely NO PEST DAMAGE on the roof. Their contractor informed me it’s because of how solar laid the panels down. So now I ask them what is going on? They said they sent another contractor and he said it’s because of my chimney not because of solar. I informed them where my chimney is and where the leak is coming from is on opposite sides of the room that’s impossible. Long story short these people are out here taking peoples money and DESTROYING THEIR properties and are not taking care of ANYTHING!!!!! They are absolute CROOKS!!!!! And you should be aware and stay away from these people at all cost!!!!! They have cost me so much money in repairs and damages and lost of my personal belongings it’s RIDICULOUS!!!! They refuse to fix their mistakes! STAY AWAY FROM THIS COMPANY AT ALL COST!!!!!!
Vivint hasn't responded to any of my clients that I signed up through their terrible 3rd party installers with zero credibility. Not only have they not complete the installs after taking the clients money, they also haven't paid my reps or myself on any work performed. I have reached out to everyone I have a contact with at their company and no one wants to respond. Do not use them, they are a scam and will leave you with nothing!
Vivint solar has been the worst company I have ever dealt with. My mom originally signed the contract with vivint and moved to a different state. I now live in the house and paying for the solar services. When my mom moved we called vivint and had them transfer all the billing information and contact information under my name and added me as an authorized user. Since then every time I call in I will need to call my mom and have her give authorization again and again over and over for anything I need to do on the acct. this company is ridiculous and unprofessional. How many time does my mom have to inform the agent over the phone to list me as an authorized person and yet it’s never done!!
Signed up in may.. we are at mid-October and are still waiting on the inspection so we can get hooked up. Our rep quit so we have no one advocating for us as our local solar installer drags their feet and flakes on us multiple time. Now we are paying for utilities AND solar at the same time. We regret signing up. Don’t do it.
Solar panels installed thru vivint solar. They sold me a dream!! Go solar and no electricity bills! 30% tax rebate!! Cmon!! They had solar installed thru 3rd party. Solar panels been a joke.. high electricity bills still!! Never seen any savings at all! I call Vivint to complain, but they dont have account for me?! They just brokered a 106k deal, took the $ and ran!! Stuck with solar loan and electricity bill. Stuck dealing with lame installers and the goodleap financing.. they need to come get this garbage off my house. Breach of contract somewhere in there. CONSUMER FRAUD!! I signed up with vivint solar, not some sorry solar installation company! Wierd how they would get me $106k loan without having a job!!
I signed a contract with Vivint to have solar panels installed on my house on May 17, 2022. The sub contractor they have handling the install is Arrowpoint Solar. At first things were fine but quickly changed. It took several calls to their main office and my sales person as well to get my panels installed on August 24. They blamed all the problems on Oklahoma government offices as the hang up on everything. I understand that those offices are slow some times but a little communication goes a long way. Arrowpoint also sub contacted their job out so all they have done is coordinate everything and they have done a horrible job at that. On the day of the install the crew they sent out got here on time and ready to work(8:00am), Arrowpoint showed up almost 5 hours late with the panels. They also didn't not bring any of the wiring or anything else the crew would need. The installers had to come out the next day and pretty much do the the whole install because of not having the materials. After I get the panels installed I hear from no one for a week. I have to contact Arrowpoint so we can get an inspection done so the panels can be tuned onto the grid. September 20th I finally get an inspection done with Arrowpoint lead electrician and Oklahoma inspector and the inspections FAILS! Arrowpoint sent out 2 techs to my house on October 17th for repairs. They were there for 6 hours. I was told everything was ready to go. I was ill for a few weeks so I was unable to do any follow up calls with anyone. On November 7th I spoke to Arrowpoint to get my system reinspected. Of course none of them contacted me for this. They found out on November 8th that they needed to file updated permits/paperwork for the reinspection. I called again on November 11th for an update and they had just sent the permits/paper work that day. I finally got another inspection on December 6th. FAILED again for all the exact same reasons it FAILED the first time according to there newly hired master electrician. I also found out there at 5 customers having the same problems in OKC with this company from there own employee. I have gone round and round with Vivint and Arrowpoint. At this point no one will call be back. Not my sales person, project coordinator with Vivint, project coordinator with Arrowpoint, legal contact from Vivint who reached out to me to get this sorted. Both these companies are a joke to deal with. WORST BUYING EXPERIENCE EVER!
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