In December, I returned a pair of defective shoes and have yet to receive any confirmation or refund. Despite attempting to contact your customer service via the chatbot between five and ten times, I have not received any response. The outstanding amount owed to me is 770 DKK.
I experienced a similar issue in July 2025. On that occasion, after three days of repeated attempts, I was able to reach a customer service representative who resolved the matter and arranged the refund.
Unfortunately, this repeated lack of response has left me very disappointed with the level of customer service. Based on these experiences, I will not be purchasing Vivo shoes for my son again, nor would I feel comfortable recommending your company to others.
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VIVOBAREFOOT helps encourages us to move as million years of evolution intended - barefoot. The VIVOBAREFOOT difference is in the sole. They make a series of constructions specifically designed for varying elements, terrains, and activities.
