I ordered directly from Vivobarefoot and unfortunately had a very disappointing experience.
First, the delivery arrived significantly later than promised.
Second, I received a completely wrong pair of shoes instead of the ones I ordered.
The biggest issue, however, was customer service. For two and a half weeks I tried to contact Vivobarefoot through every possible channel — email, contact form, chat, and phone. I reached out to Vivobarefoot Austria, Germany, and Europe. I never received any response. Not even a confirmation or interim reply.
What’s even more concerning: the phone number listed on the official website does not exist.
Mistakes can happen, but leaving customers without any response or support is unacceptable. Customer service and accessibility are a complete disaster.
I will definitely never order directly from Vivobarefoot again.
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VIVOBAREFOOT helps encourages us to move as million years of evolution intended - barefoot. The VIVOBAREFOOT difference is in the sole. They make a series of constructions specifically designed for varying elements, terrains, and activities.
