Returns are not truly free, highly discouraged. I initiated a return for a pair of hearing aids before the 45-day trial period. I received the return authorization and paid $9.89 for shipping. The returns department took 7 days to respond to my credit request after receiving my package. They informed me that I would be charged $10.00 for cleaning. I only used them once for 2 hours and realized they wouldn't work for me. I carefully returned them in the original box with unopened accessories. This feels like a scam; the letter seemed like a generic template. I resell electronics and never charge for cleaning returned items. This service feels deceptive, and I cannot recommend it at all.
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Vivtone Hearing Aids is a company that specializes in providing high-quality over-the-counter (OTC) hearing aids at affordable prices to customers in the United States. --- Our goal is to make hearing aids accessible to anyone who needs them, regardless of their financial situation. --- We believe that everyone should have the opportunity to enjoy the benefits of improved hearing, and we strive to provide our customers with the best products and services possible.
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