I have been a loyal Vlookoptical customer for several years, but my recent experience has been absolutely disappointing. On October 11, 2024 until current date December 27, 2024, I requested a warranty replacement for my glasses (Erika frame in brown, 1.61 Photochromic lenses with a yellow tint). According to Vlookoptical advertised warranty, they cover manufacturer defects frames, lense for 12 months.Since filing my request, I’ve emailed CustomerServiceVlookOpticalcom 35 times and have yet to receive a satisfactory resolution. Despite their warranty policy, they’re refusing to replace my lenses without charging me, which is unacceptable and a clear case of false advertising.To make matters worse, Vlookoptical does not have a hassle-free warranty replacement program. The process has been unnecessarily complicated, frustrating, and time-consuming. As someone with astigmatism in both eyes and restricted vision, these glasses are essential to my daily life. I expected better service from a company I’ve trusted for years.Vlookoptical’s actions feel not only unethical but also potentially illegal. Consumers should not have to fight this hard to have warranties honored. If you're considering Vlookoptical, beware of their deceptive warranty practices. I am filing a complaint with the Federal Trade Commission (FTC) regarding this false advertisement and hope others won’t have to go through this frustrating experience.Erika Frame Frame Color: BrownFrame Price: $19.89Prescription LensesLens Name: 1.61 PhotochromicLens Price: $119.85Order Number: 20240127204536004995
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