I have been ordering glasses from Vlook since 2021, with the exception of a few pairs falling apart and I have ordered many, I have never been disappointed with the glasses.I received a pair this week with a total wrong RX in one of the lenses. The RX listed on the package was correct. This is a new RX but I have already received 3 pairs of the same RX from Vlook.When I emailed customer service with the problem, I got a message asking that I send them the written order from the doctor. They obviously have the right RX but it looks like the lab made a mistake.I still don’t know how to get this resolved.
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