I share the same concerns as many others regarding the ordering experience. I ordered a holster, my card was charged, I received a lot of spammy emails, and then I was informed my order was on backorder. After that, there was complete silence—no updates or responses. I emailed for information but received no reply. However, after three weeks of waiting, I decided to call customer service. They answered promptly, were polite, and provided the information I needed: my product shipped a week ago. They apologized for not sending tracking info, claiming it was an oversight. I received the tracking info over the phone minutes later, and it is set to be delivered today. I suspect that the lack of communication was not just an oversight but a sign of internal issues, as this seems to be a small company that has outgrown its management capacity. I can't comment on product quality yet, but I hope it exceeds my expectations.
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