I visited the store on Friday to transfer my number and sign a contract for a phone. I spoke with a representative who assured me he would follow up on Saturday. When I returned on Saturday, I was told I would receive a call on Monday. On Tuesday, I called the store, and only then did the representative start the process to port my number, promising to update me today. This morning, I called again, but the representative was unavailable, and another staff member said she would return my call after finishing a contract renewal. Three hours later, I reached out again and spoke to the store manager, who promised to call me back but hasn’t yet. He also declined to share the regional manager's contact information. I'm beginning to feel like the company isn't interested in my business, especially since I've found a similar deal elsewhere. I urge you to address my complaint promptly, even if it's just to let me know that my business isn't valued.
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