Review Time
I paid for Fibre service in December 2025, January 2026 and February 2026, and I had no service and no use of my Fibre line. I contacted as far as the CEO and no one attempted to fix my line or contacted me back. Vodacom fibre is the worst I ever had I am absolutely disgruntled and very disappointed because I paid for absolutely nothing. Sorry but Vodacom became a ******* network. I do not recommend!
I am writing to express my profound dissatisfaction with the service I have received from Vodacom.
My contract concluded in September 2025. I was not informed that it would subsequently transition to a month-to-month arrangement. Following this, I received a bill for R1207, which was settled on the 26th of this month. Prior to this, I visited Vodacom stores to request a cancellation but did not receive assistance. Today, from 2:30 PM until 5:00 PM, I was engaged in calls attempting to cancel the contract, during which the representatives primarily focused on upselling or upgrading services. Subsequently, I explicitly stated my desire to cancel the contract. The representative then directed me to another department. Upon contacting that department, I was informed that the previous representative had initiated an upgrade request, thereby preventing the processing of my cancellation.
I am extremely dissatisfied and frustrated by this situation. As I have recently been retrenched, I am unable to incur any further expenses with Vodacom. Therefore, I urgently request assistance with the cancellation of this contract. Furthermore, I require clarification regarding the individual who authorized an order that I did not request. I expect this matter to be resolved with immediate priority.
I am writing to express my shock and disappointment regarding the service I received at the Vodacom branch at Menlyn Park on the 21st of February 2026. After previously receiving excellent assistance at Incredible Connection in the same mall, I visited Vodacom for help with connecting my smartwatch. Unfortunately, my experience at your store was extremely unpleasant.
After being assisted by a consultant, I was directed to the technical section. Upon arrival, the technician present simply walked away and began disconnecting phones without saying a word to us. I already sensed that he had no intention of assisting when he told his colleague, referring to me, that “she shouldn’t do that to him, no, no, no — no way.”
We then waited at the technical desk while he continued looking at us without offering any assistance. When I eventually approached him to ask whether he would help us, he responded rudely that he had already knocked off (He was still at the store). When I asked why he had not communicated this to us earlier, he dismissively asked what I thought when he walked away.
I left the store feeling shocked by the unprofessional and disrespectful treatment. I have since noticed that this branch has received consistently low customer ratings, which suggests that this may be an ongoing issue that has not been addressed.
This experience falls far below the standard of service expected from Vodacom.
Hi - I spoke to Vodacom agent named Sanele Zwane with regards to requesting a specific number for use for our church whatsapp line which is similar to our churches landline number. Although this was not possible to do, she explained step by step how this could not happen, advised how i can go about changing a number on whatsapp. She was polite yet very informative on what i needed to know. Was such a good experience with her, even if the service that i needed was not available. Thanks to Sanele Zwane for the manner in which you expressed your advice.
I visited the store on Friday to transfer my number and sign a contract for a phone. I spoke with a representative who assured me he would follow up on Saturday. When I returned on Saturday, I was told I would receive a call on Monday. On Tuesday, I called the store, and only then did the representative start the process to port my number, promising to update me today. This morning, I called again, but the representative was unavailable, and another staff member said she would return my call after finishing a contract renewal. Three hours later, I reached out again and spoke to the store manager, who promised to call me back but hasn’t yet. He also declined to share the regional manager's contact information. I'm beginning to feel like the company isn't interested in my business, especially since I've found a similar deal elsewhere. I urge you to address my complaint promptly, even if it's just to let me know that my business isn't valued.
Every month, I face additional charges that exceed my contract amount. I was promised complimentary items that I never received. The staff at the store have been unhelpful and seem lost. I regret choosing this contract over a competitor's offer. I strongly advise against signing with this company.
I visited the store to port my number and set up a contract for a phone. I was promised follow-ups that never happened. After multiple calls, I still received no resolution. This experience has led me to believe that the company is not interested in my business, and I've found a better offer elsewhere. Please address my complaint urgently.
After four years as a customer, I've found the technical support lacking. It takes too long to get help, and when I decided to cancel, my modem stopped working unexpectedly. It feels coercive to have to renew my contract for repairs.
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