I am writing to express my shock and disappointment regarding the service I received at the Vodacom branch at Menlyn Park on the 21st of February 2026. After previously receiving excellent assistance at Incredible Connection in the same mall, I visited Vodacom for help with connecting my smartwatch. Unfortunately, my experience at your store was extremely unpleasant.
After being assisted by a consultant, I was directed to the technical section. Upon arrival, the technician present simply walked away and began disconnecting phones without saying a word to us. I already sensed that he had no intention of assisting when he told his colleague, referring to me, that “she shouldn’t do that to him, no, no, no — no way.”
We then waited at the technical desk while he continued looking at us without offering any assistance. When I eventually approached him to ask whether he would help us, he responded rudely that he had already knocked off (He was still at the store). When I asked why he had not communicated this to us earlier, he dismissively asked what I thought when he walked away.
I left the store feeling shocked by the unprofessional and disrespectful treatment. I have since noticed that this branch has received consistently low customer ratings, which suggests that this may be an ongoing issue that has not been addressed.
This experience falls far below the standard of service expected from Vodacom.
Claim your business profile now and gain access to all features and respond to customer reviews.
