I am writing to express my profound dissatisfaction with the service I have received from Vodacom.
My contract concluded in September 2025. I was not informed that it would subsequently transition to a month-to-month arrangement. Following this, I received a bill for R1207, which was settled on the 26th of this month. Prior to this, I visited Vodacom stores to request a cancellation but did not receive assistance. Today, from 2:30 PM until 5:00 PM, I was engaged in calls attempting to cancel the contract, during which the representatives primarily focused on upselling or upgrading services. Subsequently, I explicitly stated my desire to cancel the contract. The representative then directed me to another department. Upon contacting that department, I was informed that the previous representative had initiated an upgrade request, thereby preventing the processing of my cancellation.
I am extremely dissatisfied and frustrated by this situation. As I have recently been retrenched, I am unable to incur any further expenses with Vodacom. Therefore, I urgently request assistance with the cancellation of this contract. Furthermore, I require clarification regarding the individual who authorized an order that I did not request. I expect this matter to be resolved with immediate priority.
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