In general the services are great, they have a working customer service and the pricing is reasonable for both the broadband and mobile services.
My only problem is that the SHG3000 router they provide has a serious design flaw and as a result its performance is extremely poor. Devices not getting IP addresses, intermittent connection issues, all linked to its DHCP service. Unfortunately they replaced it with the same model, which obviously produced the same symptoms. I purchased a TP-Link ER605 instead, which solved all the reliability issues.
I’m sure they know about the issues with their router and to be fair it should have been fixed or they should offer a different device.
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