I've never had a more frustrating experience with any company. I initiated a phone plan, but the signal quality was abysmal. I attempted to cancel it after one week, which was the trial period stated in their contract. I called numerous times and visited several stores, but everyone seemed clueless. It took me days to finally cancel the contract. During this time, they lost my phone number and trapped me in endless bureaucracy, which was exasperating. I later received two bills totaling €180 for ending the contract, despite it being the trial period. Additionally, they don’t allow email or chat communication; the only options are calling or visiting their shops. However, the call center staff doesn’t have knowledge of what happens in the shops, or vice versa. It's a complete waste of time and money. This is the worst phone company I've ever dealt with. Even now, more than a month later, a seemingly simple issue remains unresolved. UPDATE: I received an apology from the company asking me to contact customer service via their contact page. If only that worked! There’s no chat, email, or message option available, just phone calls or in-person visits, where the staff consistently seems uninformed and provides misleading information. Their chat function has been inactive for weeks. This is truly shameful. I feel sorry for their employees and their colleagues who seem to be lost, and mostly for their clients who don’t deserve such poor service.
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