I've encountered the worst customer service imaginable. I’ve been without network access for about 10 days now. They opened a support ticket but I received no updates. When I followed up, they claimed it was a malfunction and closed the ticket. Yes, it’s a malfunction; my phone isn’t working! The representative ended the conversation abruptly, and subsequent attempts to reach them were met with similar responses. One even suggested I buy an eSim in the country I’m in. This is ridiculous! My issue remains unresolved!
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