The customer service and overall system are extremely poor! I attempted to change my contract five times, and each time they claimed it was updated, yet it never was. I consistently pay much more than the subscription cost. When I finally decided to cancel my subscription, I had to do it through an online form because reaching a customer service agent by phone is impossible. Yet, I still received bills for the following months! Now, I’m completely lost, unable to contact them by phone, and I can’t log into my account since I didn’t know I had to pay for the months after cancellation. This entire situation is a mess, and I’ve lost so much energy and health dealing with them. Truly the worst experience ever; I will never engage with this company again.
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