Positives: The customer service person, Gedeon, was very knowledgeable and very helpful with my basic knowledge of how to deal with CPanel access and problems. Eventually sorted out the issue and my email is back on track. Much appreciated!Negatives: Credit where credit is due but I don't need to see a barrage of emails, hounding me to post a review => you're either good at your job and is able to cater for muppets like me or you're there to pick up a pay cheque. People will know and remember, unless the pay cheque is correlated to how many reviews a customer service person gets.
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