Name: vodien.com
Telephone: 000000000
Rating: 4.4

L Guest

I have been a loyal Vodien customer since 2013. I stayed through the acquisitions (Vodien and its pa

I have been a loyal Vodien customer since 2013. I stayed through the acquisitions (Vodien and its parent company got sold a couple of times, giving them the benefit of the doubt, but I have never felt more betrayed and exploited by a service provider in my life.

Everything shifted when they prioritized sales over stability. I was coerced and pressured by their sales team into 'upgrading' to a Managed VPS back then. It was the single worst business decision I’ve ever made. For the last 6 months, my server has crashed or gone offline for 4 to 8 hours at a time—at least 8 separate times.

Here is the reality of 'Managed' service at Vodien:

Zero Accountability: They shortened their call-in hours specifically to dodge the flood of complaints about their failing servers.

The 'Loyalty' Tax: I am currently trapped. I paid upfront until April 2027 because I had faith in them, and now I am stuck watching my business suffer while they sit on my money.

Non-Existent Support: In today’s world, their service level is a joke. You aren't a client to them; you are a hostage.

The level of frustration and anger I feel cannot be put into words. I am counting down the days until I can escape this contract. If you value your uptime, your sanity, or your money, do not make the mistake I did. Stay far away from Vodien.

Date of experience: Mar 06, 2026

Rob Rodenburg Guest

1 week ago

It makes a pleasant change when seeking technical advice to get attended to promptly and by an agent

It makes a pleasant change when seeking technical advice to get attended to promptly and by an agent who has the technical knowledge to solve the problem. Well done Vodien

Date of experience: Feb 25, 2026

Paula Guest

2 months ago

Date of experience: Dec 27, 2025

Noel Harris Guest

2 months ago

Exceptional customer support from the representative.

The representative was...

Date of experience: Dec 27, 2025

Tanner B. Guest

2 months ago

12/3/2025 - multiple lost emails from legitimate senders

12/3/2025. Over the past three months, there have been multiple instances of emails from legitimate senders being 'lost', including those from insurance companies, utility providers, and pharmaceuticals. Even their own support email was blocked. The technical assistance team was unhelpful and disconnected without resolving the issue. Their final suggestion for blocked emails was for me to...

Date of experience: Dec 27, 2025

Krista Price Guest

2 months ago

From frustration to quick resolution with the live agent

Initially, I was frustrated by the chatbot's limited options, but once the live agent joined, they swiftly addressed my concerns. Much appreciated.

Date of experience: Dec 26, 2025

Willard Clark Guest

2 months ago

Humanity prevails once again!

After my initial disappointment with the chatbot's limited options, a live agent intervened and quickly resolved my concerns. Thank you.

Date of experience: Dec 26, 2025

iValeen_ Guest

2 months ago

Humanity prevails once again!

After my initial disappointment with the chatbot's limited options, a live agent intervened and quickly resolved my concerns. Thank you.

Date of experience: Dec 26, 2025

toto4096 Guest

2 months ago

The representative was truly outstanding

The representative was truly outstanding. They were patient and helped me work through the issues. They escalated the matter for further updates. Excellent service. Thank you.

Date of experience: Dec 23, 2025

Maxime643539 Guest

2 months ago

The representative was truly outstanding

The representative was truly outstanding. They were patient and helped me work through the issues. They escalated the matter for further updates. Excellent service. Thank you.