vodien.com

I wrote a review previously and it was…

I wrote a review previously and it was taken down. As of now - 27 June 2025 - my website is DOWN again. The database lost its connectivity - no one at vodien can do anything except writing emails to their engineers to escalate on this issue.All I can do is WAIT but there's no ending to this. This is very frustrating. We trusted Vodien, thinking its a SINGAPORE BASED company and that we have 24/7 support that's efficient and robust. But truth to be told, we have been disappointed TIME after TIME. Their engineers are not on site - there's no way to reach them and they can only write emails to escalate the case. As a business, we need responsive support. My last escalation lasted 4 days - because the engineers don't work on weekend. This is a joke right?Abysmal Service and Broken Promises - Avoid at All Costs!Our experience with Vodien since subscribing in September 2024 has been an absolute nightmare. We chose them for their promised 24/7 uptime and support, but have been met with nothing but constant issues, unacceptable delays, and frankly, appalling customer service.From the very beginning, our site's go-live and migration were severely hampered by protracted database importing issues and persistent website performance and slowness problems. We were told we'd be migrated to a new server to address these, but the issues never truly ceased.The latest critical blow is a "bad access error on cURL" affecting all our WordPress applications and plugins, completely halting our crucial website migration that was scheduled for three nights ago. This is causing direct, severe operational distress, jeopardizing our ongoing recruitment drive, and resulting in significant operation impact.What's truly infuriating is Vodien's handling of these critical issues. We've received vague apologies, promises of escalation, and repeated delays (initially 48 hours, then "shortly"). Now, astonishingly, we've been told there's "no one to look into the port issue," that they need "another 24 hours," and that there's "nothing they can do." This level of incompetence and lack of immediate resolution for a fundamental hosting problem is utterly unacceptable for a service promising 24/7 support and uptime.This continuous pattern of downtime and unaddressed critical issues has caused immense stress.If you value your website's uptime, performance, and responsive support, look elsewhere. Our experience with Vodien has been a disastrous waste of time and resources.

Date of experience: Jun 27, 2025